Frequently Asked Questions
Log into Prendo365.com with the email you used to purchase your course. If this was your first purchase from us, you should have received an email from email@example.com with your log in credentials. If you have not received it, please check your spam. If not in your spam please reset your password.
On the sign in screen on Prendo365.com click on the blue text “Forgot your password” and enter the email you used to purchase you course.
Click here to enter your PTIN account. Enter your username and password.
*Use the links below the menu in case you forgot your credentials.
Once logged in click Select next to view my continuing education credits
Select the year to view your credits.
Log into prendo365.com and click on my profile button
Enter your PTIN and or CTEC
We are able to switch your language, however please be aware any current progress will be lost. If you would like to continue, chat with us for assistance or call/text 866.936.2587.
Please chat with us or call/text 866.936.2587. Our team will check on your order and make sure it's added to your account.
Log in to prendo365.com and click on the course you want to download the certificate. On the next screen click on DOWNLOAD YOUR CERTIFICATE
All tax questions must be submitted to firstname.lastname@example.org using your email address associated with an active VIP membership and one of our Enrolled Agents will assist you with your concern. Not a VIP Member? Click here to learn more.
Yes, we are IRS, CTEC, and NASBA approved continuing education providers.
CTEC provider # 2080
IRS provider # 15G0B
Our call center is open Monday - Friday 7 AM to 5 PM PST.
Our VIP Memberships includes many perks to help you during the tax season.Whether you're new to taxes or a tax expert, we have a membership to help you get through the year and grow your business.
Ask a Tax Pro Unlimited 1040 questions answered
Free Course: Self-Study or Live Webinar included based on membership
10% discount courses & events
Access to our exclusive community group
Receive Free ground shipping on your purchases
Official VIP Membership plaque & certificate
Click here to find more information
Our Instructor Program is part of a complete Professional Training System that turns your office into a Virtual Training Center where you can train your way, recruit high-quality employees to grow your business, and reduce your stress!
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Latino Tax Fest is the best tax and accounting event in the United States. By joining, you may receive up to 21 hours of continuing education. Key IRS speakers will be at the event. And over 100 vendors will be joining in on the fun!
Click here for more information
Yes we created our bookkeeping series to help you get an overview of basic bookkeeping and accounting principles.
Click here to learn more.
Please click here to view the refund policy associated with your purchase.
We do accept exchanges within 30 days after you receive the order. Contact us for any further questions at 866.936.2587 or email at email@example.com
Most orders ship out within 24 - 48 business hours of ordering and the shipping time does depend on the shipping carrier you select and your location. Shipping times can vary anywhere from 1 day to 10 days. Please note that this is just an estimate as we ultimately don't have control of the shipping once it leaves our warehouse.
Shipping costs will vary based on weight. We always aim to pass our savings to our customers where ever we can! You can add the items you are looking to purchase to cart, checkout, include your shipping address and you will see the calculated shipping price.
Please chat with us or call/text 866.936.2587. Our team will check on the status and provide your tracking number.
We are a bilingual team with over 37 years of experience in the tax industry serving the multi-cultural taxpayers of America. All of our education is based out of real-life experiences that you will encounter as a Tax Professional. Our courses are IRS, NASBA, and CTEC approved. Reach out to our California based call center if you have any questions!Call or Text us at (866) 936-2587 or email us at firstname.lastname@example.org