Returns and Exchange Policy
Self-Study Internet-Based Courses
Students have the right to request a full refund of their purchase excluding taxes and shipping (if applicable) within seven (7) days of the purchase date if unsatisfied with the online course material. A request made after seven (7) days but no more than 30 days with 0% coursework completed will result in a store credit. If a textbook was purchased with the internet-based course, a refund will only be issued after the original textbook(s) have been received in a re-sellable condition. If the textbook is not shipped back only partial credit will be refunded. Any other requests outside of this policy will be denied. The request must be made in writing and sent to firstname.lastname@example.org.
Hybrid Course (Live CTEC 60 Hour)
If for any reason the student is not satisfied, they may withdraw prior to completing 25% of the course and receive a full refund of the tuition fees (total payment less fees for registration, books and materials) less any discounts applied. If the student withdrawal occurs from 25%―50% of completing the course, 50% of the paid tuition portion will be returned; materials fees and registration will not be returned. If cancellation occurs after completion of 50%, but before 75% of the course, the student’s obligation is 75% of the tuition fees. If cancellation occurs after completion of 75% of the course, the student’s obligation is 100% of the tuition fees. (Cancellation shall be considered to have occurred no later than seven days after the last date of attendance).
Registration, books and materials fees are nonrefundable after the first class session unless the class is cancelled.
Group Internet-Based (Webinars)
Attendees may cancel their reservation for a given date seven (7) days in advance and apply their entire credit towards future Seminars or online product. Individuals who want a refund will be charged a $100 cancellation fee. If a reservation is cancelled fewer than seven (7) days before the seminar no refund will be issued. The request must be made in writing and sent to email@example.com.
Live Events (Latino Tax Fest, Regional Seminars, Corporations & Partnerships, etc.)
In the event of insufficient enrollment students will receive a ten (10) day advance notice if enrollment minimum has not been met. Students will be first contacted by phone with a follow up email. Students will have a choice between a refund or access to an online self-study course.
If you’re not able to attend the event, you can receive a one-time credit for the full amount of your registration fee. This credit can be used for any future event or product in our store within 365 days of the purchase date.
If no-show, no credit or refund will be issued.
If you are asked to leave the premises by event management or property host for cause (i.e. misconduct, inappropriate advance toward others, intoxication, etc.) you will not be issued a credit or a refund.
VIP Membership Cancellation
You may cancel your VIP membership subscription within 30 days of your signup date, in writing, and we will refund your entire subscription.
We only ship to addresses within the continental United States, Puerto Rico, Alaska and Hawaii.
How to Request a Refund
To request a refund, simply click here to fill out the "Refund Request Form" and fax it to 831-424-3218. You can also email it to our Accounting Department:
LTPA Accounting Department
Phone: 866-936-2587 ext 1510
Latino Tax Professionals Association
1588 Moffett St., Suite A
Salinas, CA 93905 U.S.