Refund Policy

2020 Latino Tax Fest Refund Policy

We launched our Peace of Mind policy so that you can take comfort in knowing that any ticket purchased for the 2020 Latino Tax Fest can be changed or credited for the next event.

Returns and Exchange Policy

Self-Study Internet-Based Courses

Students have the right to request a full refund of their purchase excluding taxes and shipping (if applicable) within seven (7) days of the purchase date if unsatisfied with the online course material. A request made after seven (7) days but no more than 30 days with 0% coursework completed will result in a store credit. If a textbook was purchased with the internet-based course, a refund will only be issued after the original textbook(s) have been received in a re-sellable condition. If the textbook is not shipped back only partial credit will be refunded. Any other requests outside of this policy will be denied. The request must be made in writing and sent to info@latinotaxpro.org.

Hybrid Course (CTEC 60 Hour)

If for any reason the student is not satisfied, they may withdraw prior to completing 25% of the course and receive a full refund of the tuition fees (total payment less fees for registration, books and materials) less any discounts applied. If the student withdrawal occurs from 25%―50% of completing the course, 50% of the paid tuition portion will be returned; materials fees and registration will not be returned. If cancellation occurs after completion of 50%, but before 75% of the course, the student’s obligation is 75% of the tuition fees. If cancellation occurs after completion of 75% of the course, the student’s obligation is 100% of the tuition fees. (Cancellation shall be considered to have occurred no later than seven days after the last date of attendance).

Registration, books and materials fees are nonrefundable after the first class session unless the class is cancelled. 

Group Internet-Based Refund Policy (Webinars)

Attendees may cancel their reservation for a given date seven (7) days in advance and apply their entire credit towards future Seminars or online product. Individuals who want a refund will be charged a $100 cancellation fee. If a reservation is cancelled fewer than seven (7) days before the seminar no refund will be issued. The request must be made in writing and sent to info@latinotaxpro.org.

Group Live Cancellation Policy

In the event of insufficient enrollment students will receive a ten (10) day advance notice if enrollment minimum has not been met. Students will be first contacted by phone with a follow up email. Students will have a choice between a refund or access to an online self-study course.

VIP Membership Cancellation 

You may cancel your VIP membership subscription within 30 days of your signup date, in writing, and we will refund your entire subscription.

Shipping 

We only ship to addresses within the continental United States, Puerto Rico, Alaska and Hawaii.

How to Request a Refund  

To request a refund, simply click here to fill out the "Refund Request Form" and fax it to 831-424-3218. You can also email it to our Accounting Department: 

 LTPA Accounting Department  
Phone: 866-936-2587 ext 1510 
Fax: 831-424-3218  
Email: info@latinotaxpro.org 

Latino Tax Professionals Association  
1588 Moffett St., Suite A  
Salinas, CA 93905 U.S.